I recently learned that many treatment facilities are training caregivers in Trauma Informed Care. In their efforts, some are using Verbal Defense and Influence conflict management principles in their Trauma Informed Care training curriculum. One of these facilities has been training staff in VDI techniques since 1997.

This is a system (Trauma Informed Care) that changes the paradigm from one that asks, “What’s wrong with you?” to, What happened to you?”

Some of the key factors of Trauma Informed Care are: Value the consumer in all aspects of care; The use of neutral, objective, and supportive language; and Formulating individual, flexible plans and approaches. (Fallot and Harris, 2002; Cook et al, 2002; Ford, 2003; Cusack et al; Jennings, 1998; Prescott, 2000).

Systems without trauma-informed sensitive characteristics: Little use of least restrictive alternatives other than medications; institutions that emphasize “patient compliance” rather than collaboration; institutions that disempower and devalue staff, who then “pass on” to service recipients. (Fallot and Harris, 2002)

Verbal Defense and Influence reinforces and nicely compliments Trauma Informed Care. How? The Five Universal Truths; Flexibility; Non-escalation and de-escalation techniques; LEAPS; Universal Greeting; and Persuasion Sequence.

Here are some links for more information:

The second link has a link within the body of the article that refers to the ACE study which provided origin to Trauma Informed Care.
http://www.samhsa.gov/nctic/
http://www.thenationalcouncil.org/cs/traumainformed_care_a_call_to_arms
http://www.sfgate.com/business/prweb/article/Sidran-Institute-and-Toolwire-Launch-Immersive-4309612.php

Tony Pinelle
Senior Consultant/Master Trainer of Verbal Defense and Influence

Vistelar Group –